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Help & contact

Do you have a question, or want to speak to a member of our team? We're on hand to help

Frequently asked questions

How do I make a claim?

To make a claim you’ll need to complete the relevant claim form for the treatment or incident in question. Head to our Claims page for resources on how to handle your claim, including downloadable claim forms, or phone our Customer Service Centre on 0345 071 8000.

Will my premium increase if I make a claim?

No, at Petplan there is no penalty for making a claim.

Does Petplan only insure dogs, cats and rabbits?

No. As well as dogs, cats and rabbits, we can also insure many different animals. Visit our Other Insurance page for details on the small, large, furry and even scaly pets we can help provide cover for. Or, to insure horses and riders, go to our Petplan Equine website (or call 0330 102 1658) and to insure all other mammals as well as reptiles and birds, please visit our partner Exotic Direct (or call 01444 412118).

Do you offer Third Party Liability cover?

Yes, our Covered for Life® and 12 month Petplan Essential dog policies automatically include Third Party Liability cover – in addition to cover for vet bills, complementary treatment, boarding fees and emergency repatriation. Our Third Party Liability insurance covers dog owners for compensation, legal bills and the associated costs related to defending claims brought against them. To find out more, visit our helpful Third Party Liability Cover page.

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Need extra help?

Call us on: 0330 102 6735

What you can do online

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Handle your claim

At Petplan, we settle 90% of claims within 5 working days. To manage an existing claim or make a new one, simple use the links below

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Manage your policy

We believe that updating your policy should be as easy as possible. To make a change or find the documents you need, click on one of these options

Contact us

Speak to us

Due to the impact of COVID-19 we unfortunately are not able to sell policies via the phone and have more limited hours for our existing customers. However we would like to reassure customers that we remain committed to supporting the nation's pets and are doing all we can to proved an uninterrupted service for our customers.

Sales: Closed
Vetline: 0330 102 1606
Existing policies: 0330 102 6735

Opening times


Monday - Sunday Closed

Existing Customers

Monday - Friday 9am - 5pm
Saturday - Sunday Closed


We aim to get it right first time, every time. So we take complaints seriously and want to hear from you if you aren't completely happy with the service you have received.

To make a complaint or get further information about our complaints process, click on the button below.

Find out more

Email us

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Date of Birth *
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If you have a number of policies with Petplan, please provide us with one of your policy numbers.
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Look no further

We are pet specialists and have an unrivaled knowledge of pet health and unlike many other insurers. That's why we've designed our policies to cover as many conditions as possible, and are able to pay 97% of all the claims we receive.