We would like to reassure customers that we remain committed to supporting the nation's pets and are doing all we can to provide an uninterrupted service for our customers. If you need to submit a claim please talk to your vet practice to see if they are able to do this for you or alternatively you can click here to submit your claim to us.
Please note, we are currently unable to provide a quote or set up policies by phone but you can insure your pet online.
Keeping our pets and families safe during these uncertain times is a priority for us all. Click here to read more about looking after your pet during the COVID-19 outbreak and the support available for you.
To make a claim you’ll need to complete the relevant claim form for the treatment or incident in question. Head to our Claims page for resources on how to handle your claim, including downloadable claim forms, or phone our Customer Service Centre on 0345 071 8000.
No, at Petplan there is no penalty for making a claim.
No. As well as dogs, cats and rabbits, we can also insure many different animals. Visit our Other Insurance page for details on the small, large, furry and even scaly pets we can help provide cover for. Or, to insure horses and riders, go to our Petplan Equine website (or call 0330 102 1658) and to insure all other mammals as well as reptiles and birds, please visit our partner Exotic Direct (or call 01444 412118).
Yes, our Covered for Life® and 12 month Petplan Essential dog policies automatically include Third Party Liability cover – in addition to cover for vet bills, complementary treatment, boarding fees and emergency repatriation. Our Third Party Liability insurance covers dog owners for compensation, legal bills and the associated costs related to defending claims brought against them. To find out more, visit our helpful Third Party Liability Cover page.