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Existing Customers

We'd like to make your life a little easier, so this self-service area is here to help you manage your claim or policy. If you need to make a change that isn't shown on this page, please call 0330 102 6735

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Handle your claim

At Petplan, we settle 90% of claims within 5 working days. To manage an existing claim or make a new one, simply use the links below

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Manage your policy

We believe that updating your policy should be as easy as possible. To make a change or find the documents you need, click on one of these options


COVID-19 virus update

We would like to reassure customers that we remain committed to supporting the nation's pets and are doing all we can to provide an uninterrupted service for our customers. If you need to submit a claim please talk to your vet practice to see if they are able to do this for you or alternatively you can click here to submit your claim to us.

Please note, we are currently unable to provide a quote or set up policies by phone but you can insure your pet online.

Keeping our pets and families safe during these uncertain times is a priority for us all. Click here to read more about looking after your pet during the COVID-19 outbreak and the support available for you.

Frequently asked questions

How do I make a claim?

To make a claim you’ll need to complete the relevant claim form for the treatment or incident in question. Head to our Claims page for resources on how to handle your claim, including downloadable claim forms, or phone our Customer Service Centre on 0345 071 8000.

Will my premium increase if I make a claim?

No, at Petplan there is no penalty for making a claim.

Does Petplan only insure dogs, cats and rabbits?

No. As well as dogs, cats and rabbits, we can also insure many different animals. Visit our Other Insurance page for details on the small, large, furry and even scaly pets we can help provide cover for. Or, to insure horses and riders, go to our Petplan Equine website (or call 0330 102 1658) and to insure all other mammals as well as reptiles and birds, please visit our partner Exotic Direct (or call 01444 412118).

Do you offer Third Party Liability cover?

Yes, our Covered for Life® and 12 month Petplan Essential dog policies automatically include Third Party Liability cover – in addition to cover for vet bills, complementary treatment, boarding fees and emergency repatriation. Our Third Party Liability insurance covers dog owners for compensation, legal bills and the associated costs related to defending claims brought against them. To find out more, visit our helpful Third Party Liability Cover page.

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Need extra help?

To discuss an existing policy

0330 102 6735
Monday - Friday 8am - 8pm
Saturday 9am - 5pm
Sunday (sales only) 9am - 6pm
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