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Coronavirus: Latest Petplan Information

As the situation with COVID-19 evolves we remain committed to protecting the nations pets and are continuing to make changes to provide as much support as possible for our customers.

Last edited: 20/04/2020

COVID-19 Latest Updates

Contacting Petplan

As a result of COVID-19 we have had to make some changes to the way we work and are supporting customers in a number of ways online:

  • Currently you can’t buy a new policy via a phone call but can get a quote or buy a policy online instead Get a quote 
  • For existing customers we have lots that you can do yourself online Manage your policy 
  • Use our FAQS to find answers to lots of common questions see all FAQs 

If you still can’t find the answer you need then you can call us Monday to Friday 9-5 on 0330 102 6735. We are doing our best to help as many customers as possible but it might take a little longer than normal to get through to us.

Making a Claim

Please talk to your vet practice to see if they are able to do this for you or alternatively you can submit your claim online using the link below.

Make a Claim

Coronavirus FAQ’s

We have been making lots of changes to ensure that your pet continues to get the cover they deserve. If you have a question about how your policy might be affected by COVID-19 our FAQ’s explain all the changes we are making to help provide an uninterrupted service.

View all FAQs

Cat at the vet

Coronvirus & Vets

At Petplan we work with thousands of vets across the UK and appreciate how important they are to help keep our pets healthy. During these times how they are able to work has been affected, but don’t worry this doesn’t change what you are covered for with us. However, there are some key things to know:

  • In line with advice from the Royal College of Veterinary Surgeons some vets may not be carrying out all their usual treatments. Many may be emergency only, some have limited vaccinations and others might be closed completely. It’s best to call your veterinary practice for advice if your pet needs treatment and read the latest RCVS information to understand why they have had to limit their work for safety.
  • If you are unable to get your pet seen for their routine treatment such as vaccinations or a dental examination, because of these extreme circumstances, providing your vet confirms the delay was due to COVID19 and you get the treatment done up to 6 months after it was originally due, we will assess any claims you make as if the treatment was done on time.

Coronavirus Pet Advice

Keeping our pets and families safe during these uncertain times is a priority for us all. Read more about looking after your pet during the COVID-19 outbreak and the support available for you.

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